Dear customer,
To send us the camera, please follow the steps:
1. Submit a ticket at sjcamsupport.freshdesk.com to get an RMA number from us.
2. Fill in the attached document "SJCAM_repair_slip.doc", please use the RMA number given to you by one of our consultants, print it out and attach together with the camera.
3. Ship us the camera only, (no need to ship battery, accessories, boxes or waterproof case) to:
SZ Hongfeng century Technology LTD.
ATT: B2C Department
Add: 3/F, Building C, District 2, Road 1
ShangXue Industrial Area, Bantian Street,
Longgang District, ShenZhen,
China 518129
Phone number: 86-0755-28314339
4. Make sure to pack the camera carefully so that it does not get damaged in transport, attach the RMA slip together with the camera.
5. Unless in a hurry, use the regular post, the shipment of the camera only should not cost more than 10-15USD.
6. Send us a tracking number if you have any.
7. Once we receive the faulty camera, we will repair the camera within 3-5 working days and ship it back to the address specified on the RMA slip (We will charge the shipping fee).
8. The whole process usually takes about 20-30 days.
Important: Using express shipment services may require to pay import taxes from our side when we receive the camera. We will charge any additional costs, so please use the standard post mail and declare a value of $20 USD on the camera.
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